A definition of poor

When was the last time you received a poor service?

Perhaps it was in a restaurant, queuing at the shops, or being put on hold.

Was it really poor?

Or were you just disappointed, kept quiet and accepted the fact that they could have (should have) done much better?

We define poor as a substandard, inferior experience that’s unacceptable.

Unacceptable to you. And unacceptable to others.

And if you truly care (and want to help others), then a failure to call out poor is, in itself, poor.

#thickredline