First class delivery

It was a first class delivery—with a second class stamp. A short story in exceeding expectations.

Second class mail aims to reach its destination by the third working day. This is what we expect—and considered good.

When it arrives the following day, you’re obviously delighted. It exceeds our expectation—and considered excellent.

When it arrives the following week, it’d be considered satisfactory.

And if it didn’t arrive at all. Well, that would be unacceptable—and considered poor.

Together—Excellent, Good, Satisfactory and Poor can be used in all sorts of situations.

At Twelve Scholars, we call it the EGSP Framework®