Raving Fans

This week, I pulled out a few books on customer service and sales. Half a dozen books—mostly American. A real blend of Socratic Selling, Self Help and Successful Habits. But there was one book that jumped out… Raving Fans! by Ken Blanchard and Sheldon Bowles.

Highlights

00:00 Introduction

02:02 Decide what you want [Leading you]

03:30 Discover what your customer wants [Leading teams]

05:30 Deliver plus one percent [Leading organisations]

07:10 Behind the scenes

08:10 Raving Fan [Word of the week]

08:40 Final step

09:12 Close

References

Raving Fans — a highly recommended book about sales and exceptional customer service.

Galloways Printers — for all your printing needs.

Final thoughts

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