FCOP

KPIs, Metrics and Measures

These days, you can just about measure anything you want. So be careful what you measure—measure what matters. And as the old adage goes, “What gets measured, gets done.”

As a leader, it’s really important to have a good understanding of your key performance indicators (KPIs). And a really simple tool is FCOP (a variation on the balanced scorecard approach).

• Finance — how must we look to our shareholders?

• Customer — what must we do to keep our customers happy?

• Operations — what internal processes do we need to excel at?

• People — what skills and knowledge do we need to get better at?

It’s important that we don’t make molehills into mountains. And at the same time, we need to talk about the elephant in the room. FCOP on one-page will really help keep your perspective.

FCOP can be used to set short-term and longer-term objectives and targets. It can also be used to separate workflows and role out key roles and responsibilities.

And once you’ve mastered the basics, you can then look to achieve Excellence with our EGSP Framework™.